Hub Replacement Service

Before returning the Hub …

… please check carefully to see if there actually is an error with the hardware. We recommend the following steps:

  • Check all cables and connections. When restarting the Hub also check if the Hub lights are flashing.
  • Download the latest version of the ThinPrint Hub Finder and run a search directly after restarting the ThinPrint Hub.
  • In case the Hub still cannot be found, reset the device configuration to default. Instructions to do so can be viewed here. Run a new search with the Hub Finder after restarting.

Please note: Should the returned Hub not found to be defective, you will incur shipping costs and a possible processing fee in accordance with our additional conditions for ThinPrint hardware.

Return Your Hub Now

Have you followed our recommended steps above and your Hub is still not working? Then please fill out the fields below to return the defective device to us.

Advanced Replacement Service Information

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