Simply Better Enterprise Printing

No, you can simply complete the transaction using the options above.

If you cannot find an order confirmation from Chargebee in your e-mail inbox, despite a longer waiting time, please check your junk mail folder as well. If the e-mail is there, please add Chargebee to your list of trusted contacts. If you do not receive a confirmation within 24 hours, please contact us by e-mail at order@thinprint.com.

Once your payment has been successfully registered, you will receive an e-mail with the license keys corresponding to your order on the next business day.

We ship ordered hardware as soon as possible, usually the next business day. Of course, we will keep you updated on the shipping status of your order.

Are you experiencing issues with the ThinPrint Hub and would like to exchange it or cancel your subscription? In this case, you can fill out the form and send the Hub to your nearest ThinPrint office.

The ThinPrint Enterprise Portal serves as control center for your License management. You are able to view and activate licenses, place support requests, run software downloads and more. Everything related to your licenses can be controlled and managed there.

Enterprise Portal. On the homepage, you will find an overview of all your ThinPrint licenses. Select the licenses you want to activate and use the option "Request activation for selected license(s)." Your activation request will be sent to the ThinPrint team, which will then send you an e-mail with the activation keys. Please note that demo licenses cannot be activated. Learn more about license activation.

Typically, you will receive your activation key(s) on the day of your activation request, and within 24 hours at the latest (on working days).

Yes. Your licenses are available without activation for the first 30 days upon initial entry into the License Manager of the software. Therefore, immediate activation after the purchase is not required. To avoid the risk of any downtime after these 30 days, we recommend you activate your license before this period ends.

Yes. You can use your software within the first 30 days even without an active license. Therefore there are no restrictions if, for example, you plan to purchase your licenses on a weekend or during holidays, on which no license activation is available, and to implement them in your productive environment.

The date of the license activation does not affect the expiration date of acquired Update and Support Services. This depends solely on the date of purchase of the licenses.

ThinPrint licenses are available as an annual subscription and renew automatically. As a customer, you do not need to do anything to extend the duration of your license(s). Upon receipt of your invoice, we will send you the latest subscription keys.

The cancellation period is 6 weeks (42 days). You can independently cancel your subscription at the end of the respective term. You can find the link to manage your subscription on your invoice and in the associated e-mails.North and South America: thinprintinc.chargebeeportal.com Europe, Africa, Asia, Australia: thinprintglobal.chargebeeportal.com